YOUR DATA. YOUR SYSTEM.
OUR COMMITMENT.
When you move your gun store onto a new platform, you're trusting it with your compliance records, your customer data, your financials, and your livelihood. We don't take that lightly.
99.9% Uptime Guarantee
Your system runs on a dedicated Google Cloud server — not a shared environment, not a multi-tenant platform. Your instance is yours alone.
- Scheduled maintenance performed outside retail hours (Tue/Wed, 2–5 AM ET) with 48 hours notice
- Emergency patches applied with advance communication — always
- Uptime measured monthly — 99.9% = no more than 43 minutes unplanned downtime
You Own Your Data. Period.
No hostage situations. No export fees. No vendor lock-in. Your business data belongs to you — today, tomorrow, and if you ever leave.
- Dedicated server — your data is never commingled with other clients
- Full database export available at any time, standard formats, no charge
- 30-day server retention after cancellation for clean transition
- Open-source platform — no proprietary lock-in
Backed Up Automatically. Every Day.
Your data is protected by automated daily backups stored in a geographically separate location from your primary server. If the worst happens, we restore you — fast.
- Daily backups retained for 30 days
- Geo-separated storage from your production server
- 4-hour RTO — full system restore within 4 hours
- 24-hour RPO — never lose more than one day of data
- Backup restoration available on request for testing
We Protect Your Systems
Like We'd Protect Our Own
We do not publish detailed architecture documentation publicly. If you require a security review or have specific compliance requirements, we provide technical details under NDA.
- TLS 1.2+ encryption on all data in transit
- Database-level encryption at rest
- SSH key-based access only — no passwords
- Firewall-restricted to necessary ports and services
- Access limited to authorized Mission Critical personnel
- Zero third-party analytics, tracking pixels, or ad-tech
- Critical security patches applied within 72 hours
- CrowdSec intrusion prevention and Cloudflare DDoS protection included at no additional charge
- Automated bot detection and rate limiting on all client systems
Real Support From People Who Know Your Business
Every client has a named account contact. You're not explaining your business to a new person every time you call.
Critical
System down, POS inoperable, compliance blocked
1 Hour
Response / 4hr Resolution
High
Major feature broken, workaround available
4 Hours
Response / 1 Day Resolution
Normal
Config change, feature request, question
1 Day
Response / 5 Day Resolution
Low
Enhancement, cosmetic, non-urgent
2 Days
Response / Scheduled
- Support hours: Monday–Friday, 9:00 AM – 6:00 PM Eastern
- Critical issues monitored and responded to 7 days a week
- Dedicated helpdesk portal with full ticket history
What Happens If Mission Critical Goes Away?
Fair question. Here's the answer:
- Your system runs on open-source software — any qualified developer can maintain it
- Your server is your dedicated instance on Google Cloud — it doesn't vanish if we do
- Your full database and codebase are available to you at any time
- We maintain documented runbooks for every client — transitions don't require reverse-engineering
We built this business on the principle that you should never be trapped. That applies even if the worst happens to us.
READY TO SEE IT FOR YOURSELF?
Book a 30-minute demo. No slides. No pitch deck. Just a live system running everything your gun store needs.